Associate Customer Service Rep

ENTRY LEVEL - A recent bachelor degree in Business, Marketing, Supply Chain, or related field with no experience.

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Renesas is unable to sponsor applicants for work visas for this position now or in the future.  This includes anyone on F1/OPT. 

Farmington Hills, MI - Hybrid

Local candidates preferred - no relocation provided

We are seeking a motivated and detail-oriented Regional Customer Operations Representative, supporting Sales Management, Inside Sales and Customer Service teams. This role will provide hands-on experience in sales operations, data analytics, and customer support processes. The Customer Operations Representative will play a key role in managing the sales funnel, maintaining reporting tools, and supporting various operational tasks that drive business efficiency.

Key Responsibilities

• Sales Funnel Management:
  • Assist in tracking and updating opportunities and pipeline stages.
  • Support data integrity and timely updates in CRM systems.
• Power BI Reporting:
  • Utilize dashboards for sales and customer service performance.
• Sample Management:
  • Coordinate sample requests and help maintain sample inventory records.
  • Ensure timely delivery and proper documentation of samples.
• PCN (Product Change Notification) Support:
  • Support updates in PCN tracking systems
  • Communicate changes to relevant stakeholders and ensure compliance with processes.