KEY RESPONSIBILITIES
Research and resolve account discrepancies to include unidentified customer deductions, charge-backs, bill-backs, unauthorized products and quantity/pricing variances
Secure supporting documents to resolve payment disputes (i.e. Proof of Deliveries, Bill of Ladings, invoices, pricing review findings/approvals, historical communications, post-audit detail, etc)
Identify and implement new and/or updated business processes to reduce/eliminate recurring AR discrepancies and improve receivables performance (as measured by overdue AR and Deductions metrics)
Utilize HRC (High Radius) and ad-hoc reporting to assign and track root cause
Communicate any trending billing errors or non-compliant deliveries to SSC and/or Sales Management Teams
Request intercompany pricing reviews: track approval timelines
Collaborate deductions statuses with the Collections Team and contribute to monthly at-risk reporting
Coordinate credit issuance with the Cash Application Team on sanctioned pricing reimbursements
Collaborate with Data and Process Excellence Team to bring process efficiencies and improvements, Document Processes and customer reference materials
File claims per customer policy (portals, mail, email) in a timely manner to ensure prompt payment; identify import and bot upload opportunities
Provide guidance to team members to resolve complex issues; assist with escalation when necessary
Actively participate in and contribute to weekly Deductions huddles
Monitor established task/worklist completion benchmarks at a team level
Other AR-related duties which may be assigned by the Department Manager or Supervisor
Contribute to DSO, Overdue and 60+ objectives