MANAGE THE PROCESS
Maintain an accurate, up-to-date accounts receivable aging report for all customers.
Reconcile monthly customer statements and credit notes.
Identify all high credit-risk accounts on a daily basis and pursue aggressive collection efforts as appropriate.
Regularly contact customers to follow up on account status and past-due balances, and document all communications.
Record all customer promises to pay.
Understand and use established escalation channels when necessary.
Identify and record bad debt and uncollectible amounts for management review.
Ensure statements are sent to all term customers according to their preferred delivery method and schedule.
Provide invoices to customers as required or upon request.
Maintain accurate and current customer contact records.
Identify and report any non-compliant billing issues that may delay payment.
Provide support to the Call Center during peak periods.
Experience with the HighRadius collection tool is preferred.
Experience with SAP S/4HANA is preferred.