IN A NUTSHELL
As a Media Channel Operations Specialist, you鈥檒l support and evolve our Airtable-based media planning tool from a business perspective. You鈥檒l ensure clean, reliable data, enable day-to-day planning workflows, lead onboardings and trainings for a global user base, and continuously improve how teams collaborate across the media lifecycle.
Working closely with Business Owners, Service Owners and IT partners, you鈥檒l translate real-world usage into smarter processes, automation opportunities that drive efficiency and transparency across the organization.
DATA QUALITY & GOVERNANCE
You鈥檒l own data quality and operational excellence by acting as the business steward of our media planning tool: defining standards, spotting inconsistencies at first glance, cleaning and structuring data, and supporting teams hands-on to ensure reliable, high-impact planning across sports, content and communications.
USER ENABLEMENT, ONBOARDING & OPERATIONS
In this role you鈥檒l enable day-to-day media planning by supporting users in their workflows, unblocking operational challenges and owning business-driven improvements. At the same time, you鈥檒l lead onboardings and trainings for a global user base of 1,500+ users, creating clear workflow guidelines and best practices that help teams plan confidently and consistently.
PROCESS, TOOLING & CONTINUOUS IMPROVEMENT
You鈥檒l maintain a clear understanding of how the media planning tool supports real-world planning by documenting end-to-end processes and dependencies across systems. By closely observing day-to-day usage, you鈥檒l spot recurring friction points and translate them into concrete improvements, including smart automation or AI-enabled solutions.