Trainee Telematics & CCTV Installation Engineer

The role of Trainee Telematics & CCTV Installation Engineer is really important to us. Working as a hardware response technician you will have a key role in delivery of our targets in responding to daily hardware faults, de-installations, footage retrievals, firmware upgrades, SD card upgrades, fleet check audits and site weekly visits.  

Day-to-day you will do a variety of different tasks depending on the current workload demands, from visiting sites, liaising with customers when arriving on site and fixing hardware faults. This can be anything from repairing the cameras, monitors and cables, depending on the fault. 

You will also be responsible for all of our footage retrieval requests, firmware upgrades and SD card swaps. Additional to this you will be the main labour source for our de-installations, where you will attend sites to remove our kit safely from our customers vehicles and sending this back to our workshop. This will then go through our health check process before being installed back onto the customers new vehicle by our field engineers. 

Your workload will be planned into your diary on a week-by-week basis. 

Working hours of Monday to Friday, 40 hours a week, plus overtime. 

Key responsibilities.  

• Health and safety documentation must be completed before commencement of each repair.  
• Ensure the “Job Sheet” is completed in full and signed by an authorised person before leaving the repair.  
• Perform the allocated work on time, accurately and with a high quality of workmanship. 
• Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment. 
• Maintain the accuracy of assigned van stock to ensure accountability and integrity of stock, ensuring all company equipment is kept secure at all times. 
• Successfully perform duties with minimal daily supervision. 
• Ensure the Company policies and guidelines are adhered to at all times.  
• Maintain pro-active daily communication with customers / internal teams to ensure resolution and appropriate follow up, leading to customer satisfaction.  
• Focus on customer needs and satisfaction, continuously building on and enhancing relationships with customers to become the preferred supplier. 
• Engage with other team members to ensure they are aware of all the issues outstanding with VUE customers.