Responsibilities of an SME Account Manager include:
- Managing and corresponding with a portfolio of 400-500 accounts
- Supporting customers wit any issues or queries they are having re their account
- Cross selling and promoting other various Radius products
- Working towards and meeting KPI targets set.
- Develop and Drive Strategic Plans: Create and implement account management strategies to foster customer growth and profitability.
- Customer Representation: Serve as the primary representative for over 400 customers, ensuring their needs are met and exceeded.
- Enhance Customer Loyalty: Introduce and promote the full suite of Radius products to build strong, lasting customer relationships.
- Tailored Communication: Adapt communication and engagement methods to suit the unique needs of each customer.
- Collaborative Teamwork: Work collaboratively with the wider team to support the company's strategic goals and objectives.
- Portfolio Support: Provide exceptional support to other portfolios as needed, maintaining the same level of excellence.