Part Time position - working hours: 09:00-14:30 Monday-Friday (flexible hours/TBC)
Role Overview:
As a Commissioning Support Agent, you will be responsible for the remote configuration, activation, and quality assurance of telematics devices such as vehicle trackers and dash cameras. You will work closely with the Installation, Technical Support, and Customer Service teams to ensure each device is set up accurately, tested, and ready for customer use.
Key Responsibilities:
- Commission vehicle tracking units and dash cameras via our internal platforms and systems.
- Validate hardware installation data and confirm device functionality post-installation.
- Carry out diagnostic checks and troubleshoot issues during the commissioning phase.
- Liaise with field engineers to resolve technical issues or incomplete installations.
- Ensure each device is correctly linked to the customer account, vehicle, and relevant software platform.
- Document commissioning activity and escalate anomalies to the relevant team.
- Support new product rollouts and firmware updates where applicable.
- Deliver high standards of customer service by ensuring devices are commissioned promptly and correctly.
- Collaborate with cross-functional teams to continually improve commissioning processes and workflows.