Sales Administrator

The role of Sales Administrator is really important to us. You will be responsible for the understanding the Indirect accounts and the reasons behind their customers wishing to close their accounts by analysing and exploring current data on various CRM systems. With the intention to deliver to the wider business reports of why customers leave Radius Telematics.

The position is onsite in Crewe, Monday-Friday 08:30 - 17:00. You will report to the Sales Director - Partnerships.

Your key responsibilities day to day will be…

• Record and report root cause analysis on customer cancellation data
• Outbound calls to partners/resellers to gain understanding for contract termination
• Create new forward-thinking ideas on how to deliver accurate reporting
• Build key relationships with various stakeholders
• Understand and build own knowledge on business processes
• Develop new retention strategies with CVM to align with business KPI’s
• Using various CRM systems to extract data from
• Common trend analysis