The role of Account Manager – Mid Market is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention in a well-established area of the business.
This role is office based in Crewe, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Mid Market Sales Manager.
Your key responsibilities day to day will be…
- Responsible for in-life management of a customer base, by developing personal relationship with key clients, identifying new opportunities within that base, strengthen and secure through relationship management
- Keep churn within account base to <5%
- To increase cross selling/product penetration within account base
- Deliver outstanding customer experience by exceeding the needs of the customer
- Manage profitability in line with commercial guidelines
- Work with internal teams and key stakeholders to ensure an exceptional customer experience
- Keep up to date on knowledge of the industry and undertake necessary training
What do we expect for you?
- Deliver a proactive review strategy for all customer base
- Drive upselling and cross-selling within customer base, including the build of a sustainable pipeline
- Deliver a retention strategy to help reduce churn in line with expectations
- Demonstrate excellent commercial acumen to help maintain margin and drive gross profitability
- Develop long-standing, meaningful relationships with all clients assigned, and build relationships with all key stakeholders
- Have a positive attitude toward customers in all interactions and establish rapport
- Be a Team player
- Apply honesty, initiative, flexibility, and confidentiality
- Maintain a positive work atmosphere and culture