We are seeking an enthusiastic and customer-focused Commercial Insurance Sales Executive to join our growing team at Radius Insurance Solutions. This role involves handling inbound and outbound insurance sales activity with no lead generation requirement. The successful candidate will act as a trusted broker for commercial general insurance clients, delivering excellent customer service and achieving sales performance targets.
Key Responsibilities:
Sales & Client Management
- Act as a broker on behalf of commercial clients, advising on appropriate insurance products and cover.
- Convert inbound and outbound leads into active commercial insurance clients (leads provided).
- Meet and exceed agreed sales targets and KPIs, including conversion rate, retention, and premium income.
- Build long-term relationships with new and existing clients, ensuring high levels of client satisfaction.
Customer Service
- Provide professional and responsive customer service via phone and email, with occasional face-to-face meetings in the office as required.
- Handle client queries efficiently, de-escalate complaints, and deliver timely resolutions to issues.
- Maintain a customer-first approach at all times.
Teamwork & Collaboration
- Contribute to a collaborative team environment, supporting colleagues and sharing best practices.
- Work with insurers and internal stakeholders to deliver optimal client solutions and improve workflows.
Compliance & Administration
- Ensure all client interactions and transactions are recorded accurately in line with compliance standards and internal procedures.
- Maintain an organised and safe working environment, whether office-based or remote.
- Keep up to date with industry developments, regulatory changes, and internal training requirements.