Customer Success / Operations Director

This is a high-impact leadership role where you’ll own operations end-to-end, optimize KPIs, and spearhead projects that redefine parcel delivery in Japan. You’ll collaborate with global teams, inspire local talent, and ensure excellence across service, quality, and financial performance.

Your Mission

• Drive operational excellence and customer satisfaction
• Manage installations, service operations, and product delivery
• Lead cross-functional projects and stakeholder relationships
• Optimize costs and contribute to profitable growth
• Build and develop high-performing teams