J202602028 Portfolio Specialist (Collections)

Work Location: Remote/Hybrid US Eastern Time Zone

The Portfolio Specialist is a key contributor within Quadient’s Collections Department, responsible for managing a high‑volume portfolio of more than $2M and up to 3,000 delinquent commercial accounts across multiple business verticals, including leasing, government, national accounts, hard sales, software, and revolving credit lines. This role requires a decisive collections professional who consistently makes 30+ customer contacts per day while maintaining a strong customer‑service mindset and commitment to customer retention. Successful candidates bring experience in commercial collections, excel in problem‑solving and cross‑departmental collaboration, and demonstrate initiative in adapting to change and achieving performance goals. The Portfolio Specialist plays a vital role in driving resolution, improving order‑to‑cash processes, and supporting positive customer relationships throughout the collections cycle.

Your role in our future

• Provide single point of contact for customers in designated accounts receivable portfolio assignment.
• Review all delinquent accounts and perform customer service-related collection activities, spearhead next steps and follow-up action plans.
• Analyze and resolve problems by coordinating with appropriate departments to drive operational excellence in the order-to-cash application cycle.
• Respond to external/internal inquiries regarding payment and case escalation status.
• Meet established standards for collection performance.
• Maintain detailed records of customer contact activities.
• Partner with sales organization/dealers/field office management to communicate status of accounts and expedite resolution.