We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.
Opportunity is offered hybrid at our Stratford, London office.
Your role in our future
- You鈥檒l provide first level support for all customers via telephone, email and live chat.
- You鈥檒l be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more.
- You鈥檒l take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done.
- We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.