We are recruiting for our next Central Dispatch Agent . Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect. What鈥檚 more, they can tell that we enjoy doing it. Do you have the responsiveness, empathy, commitment, and desire to give back the best customer experience you鈥檝e ever had? If you do, please apply for this role!
This role is offered on a hybrid basis, 2 days in our fantastic offices on the Olympic Park, Stratford (London) and 3 days at home.
About the Role
Reporting directly into the Customer Experience Manager this role is to ensure field activity effectiveness and customer satisfaction by adequately managing customer calls, activity planning of service activities, field and technical support staff. Managing all other needed support to the field. The Dispatcher will manage an important number of inbound and outbound calls. Ensure that jobs are booked according to contract entitlement and responding to service calls. You鈥檒l be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more. You鈥檒l take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done. We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved. This will include: