The administration of an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service. To support credit controllers with ledger management and support in resolving escalations. To be the lead with complex debt and managing external processes. Ensuring that amounts owed to Quadient Limited and Quadient Finance are collected in a timely fashion. (Targets agreed locally) Ensure that ALL targets are met (DSO, Ledger %, BDP %, Team Cash), and that all dunning cycles are followed.
This role is offered on a remote basis.
About the Role
- Collection of outstanding debt by telephone and email
- Manage the collection of debts and their status.
- Maintain an up to date and accurate record of query status.
- Maintain all contact information within the core business systems that need resolving.
- To attend meetings with sales and other departments to minimise customer disputes.
- To process any credit held orders and contact sales/customers where necessary.
- To support in the preparation of accounts for litigation where problems exist at an early stage.
- To carry out other tasks as requested by the Company Management team.
- To mentor / support Credit Controllers as a first point of contact
- To manage all disputes and issues relating to allocated ledgers
- To be the lead on customer escalation calls to be the main liaison with external vendors – (Agency etc…)
- To contribute to the creation, implementation and training of Process and Procedures
- To support additional projects
- Ensure all processes and procedures are documented, trained, and being followed.
- To support other key areas within the business.
- To support in the creation of reports and confident to share with key stakeholders.