The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.
Reporting directly to the Field Service Manager this role is responsible for:
- Install, service or upgrade equipment onsite at customer locations
- Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
- Provide training and guidance to customers on the proper operation and maintenance of products
- Configuring hardware and embedded software components after installation
- Performing routine maintenance on technology equipment
- Testing equipment to troubleshoot the issues
- Keep clients apprised of progress during maintenance or a down system situation
- Maintaining all tools and equipment used during service calls
- Teaching customers how to use the equipment properly
- Managing the stock of replacement parts and equipment
- Willingness to travel to customer sites frequently, up to 100%.
- Valid driver's license, with a clean driving record
- Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions
- Advance configuring and servicing hardware and software business applications
Products Assignment
- Small/Medium/Large Mailing Systems
- Small/Medium/Large Document Systems
- Parcel Lockers
- Addressing Systems Small/Medium/Large
- Shipping/Accounting/Tracking Software