Quadient are recruiting for a Hybrid Service Engineer, based in or around Cork, Ireland. You鈥檒l provide a full range of technical support to our customers, including the planning and organisation of equipment installation, operator training, service and repair of the full range of Print Finishing Systems, Wide Format Printers and High-End Document System machines in Quadient Ireland鈥檚 product portfolio. You鈥檒l provide a first-class service for our Production Document System and Graphics equipment to ensure maximum customer service.
The Role
- To diagnose, troubleshoot and resolve all equipment failures on customer sites within expected timeframes
- Train key equipment operators how to test, tune, adjust and operate equipment to obtain optimum operating performance
- Solve technical problems related to equipment breakdown/reliability using right first time (RFT) techniques to eliminate repeat failures
- Advise Service Management regarding Customer satisfaction/dis- satisfaction of product performance and service response with suggestions for viable & deliverable improvements
- Develop our service business through the delivery of high service standards, customer satisfaction and actively seek opportunities to provide additional services and products
- Provide remote advice on the use and care of equipment /software systems to customers
- To effectively plan your own daily route/call plan to ensure productive use of time, customer communication and deliver top level customer service to meet customer SLA鈥檚 including planned preventative maintenance calls
- Promptly complete and return relevant service paperwork/electronic files associated with service visits and equipment installations
- Attend and understand the engineer training provided by the Company and achieve the required manufacturer technical certification
- To interface with internal and external customers, salespeople and other service team members on a technical level
- Manage and update spare part car stock used in your daily routine
- Comply with any departmental changes which have been implanted to aid the successful running of the Service Dept.
- Have the ability to provide a high level of technical service and represent the interests of Quadient Ireland in developing customer relationships to assure long term customer satisfaction