Designs, develops, enhances, debugs, and supports enterprise systems and online services that enable QAD’s global Support operations. Independently analyzes complex business and operational problems where solutions are not readily apparent, requiring evaluation of multiple technical options, trade-offs, and constraints. Translates business requirements into clearly defined technical solutions and is accountable for the end-to-end execution of those solutions, including design, development, testing, deployment, and post-implementation support.
Applies seasoned professional judgment and broad technical knowledge across multiple programming languages, platforms, and integration technologies to deliver scalable, maintainable solutions. Proactively identifies opportunities to improve system performance, reliability, and efficiency through targeted enhancements and automation, particularly within evolving and changing infrastructure. Operates with minimal supervision, following established architectural standards and policies, while determining appropriate methods and techniques to achieve desired outcomes.
Given that QAD’s Support organization operates in a 24×7 global environment, this role requires flexibility in scheduling. The position is primarily aligned to early AMS core business hours, with regular overlap required to support APAC and EMEA teams. Occasional adjustments to work hours may be necessary to support critical incidents, releases, or time-sensitive initiatives. This flexibility is essential to ensuring continuity of service and effective support for QAD’s global customer base.
1. Develop software solutions or corrections as well as adapt enhancements to newer software versions by executing, testing and implementing appropriate configurations.
2. Assess and analyze business process needs; work on complex issues where analysis of situations or data requires in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, automation capabilities and evaluation criteria for obtaining results. Contribute to the team through implementation efforts, including design, build, test, documentation and go-live activities.
3. Work closely with Support and Cloud to recommend business process changes, based on knowledge of QAD and industry best practices, by researching and identifying appropriate solutions to business requirements. Serving as the liaison between the business unit, department and IT in translating complex business needs into application software requirements.
4. Provide ongoing system maintenance of multiple Support systems, tools and interfaces – ensuring maximum reliability, uptime and responsiveness to customer service requests. Maintain and distribute release notes and documentation to users, stakeholders, and other interested parties
5. Other duties as assigned