We are seeking a highly curious, detail-oriented and technically skilled IT Application Operations Analyst to support and maintain core enterprise applications and critical onboarding/offboarding systems. In this role, you will perform application administration, troubleshoot issues, support end users, and ensure the stability and availability of key operational systems.
This role goes beyond routine administration and requires a strong troubleshooting and triage mindset鈥攕omeone who can independently investigate issues, understand complex system interactions, and determine where problems originate across multiple layers.
The ideal candidate is a go-getter and problem solver who asks inquisitive questions, compares data sets, reads logs, validates assumptions, and knows how to escalate issues with context when needed. Success in this role depends as much on how you think and approach problems as on your technical foundation.
Key Responsibilities:
Application & System Administration
Perform day-to-day administration, configuration, maintenance, patching, upgrades, and troubleshooting of enterprise applications, with a strong emphasis on Atlassian Data Center (Jira/Confluence) environments.
Support Atlassian Data Center operations today and help ensure a smooth transition to Atlassian Cloud in the future through testing, validation, and stakeholder coordination.
Read and analyze application and system logs to diagnose issues, identify root causes, and prevent recurring incidents.
Work across application, database, and infrastructure layers to isolate failures and determine where issues originate.
Support Linux-based systems that underpin application environments; troubleshoot OS- and service-level issues as needed.
Perform basic investigation and analysis using MySQL / Cloud SQL, including understanding schemas, tables, and how data flows between systems.
NAS & Identity Lifecycle Operations (Onboarding / Offboarding)
Act as a subject-matter resource for NAS-related onboarding and offboarding processes, understanding the end-to-end ecosystem (HR systems, IT workflows, managers, security, and regional variations).
Troubleshoot onboarding and access issues by validating upstream data, system triggers, notifications, and downstream provisioning outcomes.
Investigate failures where automation does not account for edge cases (e.g., contingent workers, regional differences, timing issues).
Serve as a point of escalation for NAS questions from internal teams and delivery partners, providing clarity on what has already been checked and where issues likely reside.
Contribute to stabilizing and improving NAS processes by identifying patterns, recurring failures, and opportunities for long-term fixes.
Operations & Support
Respond to application incidents with a structured triage approach: identify affected layers, validate recent changes, review logs, compare historical vs. current behavior, and assess related tickets.
Perform root cause analysis and document findings so issues can be efficiently escalated or permanently resolved.
Collaborate closely with internal IT teams and external partners to resolve complex operational issues.
Support user requests related to application access, licensing, configuration, and operational workflows.
Participate in testing and validation activities for changes, upgrades, and new implementations, ensuring issues are identified before production impact.
Security & Compliance
Ensure systems adhere to internal security standards, access controls, and audit requirements.
Support patching, vulnerability remediation, and compliance activities across assigned platforms.
Maintain accurate documentation related to access, licensing, configurations, and operational procedures.
Continuous Improvement
Identify repetitive manual tasks or recurring issues and proactively recommend improvements or automation.
Contribute to process documentation, runbooks, and knowledge base articles to reduce operational risk and dependency on individuals.
Participate in improvement initiatives aimed at increasing system reliability, onboarding success rates, and overall user experience.