Under the leadership of the General Manufacturing Senior Coaching Director, the General Manufacturing OpEx Coach is responsible for providing customers with expert level coaching and the implementation and utilization of the Redzone software to drive real-time improvement. This position will focus primarily on non-food manufacturing applications, including but not limited to assembly, electronics, automotive, chemicals, machining, and consumer goods.
Before applying, please read below:
This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually) throughout the United States. Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed. This role is not available for sponsorship. Must be authorized to work in the United States.
Bilingual in English and Spanish preferred, but not required.
Responsibilities
- Internally, participate in Industrial team forums to ensure any 90-day program/software/workflow changes get highlighted and discussed
- Train customer teams on workflows inside Redzone through multiple 90-day programs.
- Facilitates huddle and daily vital signs meetings to support action cycles at the shop floor.
- Track performance data and uplifts through the program. Note that this could be different from OEE in F&B/CPG… Capacity, Cycle Time, WIP are examples.
- Lead kaizen activities as required during customer 90-day programs
- Openly share feedback with customers’ frontline teams and leadership in order to drive positive behavioral and uplift results.
- Facilitate weekly customer progress meetings remotely
- Identifies miracle stories as well as miracle results to guide celebration of wins with the customer.
- Manage project schedules with customers
- Provide Success Assessments upon project completion
- Deliver module overviews and provide customers enough info to create initial pull
- Troubleshooting of customer issues as needed
- Support customer identification of next steps in their Redzone journey
- May be required to coach non-general manufacturing coaching as required.
- Other duties as assigned.