We are looking for a Director of Business Development who will expand our existing client base in the United States.
Actively prospects and leverages potential new business opportunities within specified Customer/Accounts.
Cultivates strong, long-term relationships with key decision-makers with Account and develops deep knowledge of the Customer/Account organization.
Analyzes potential opportunities and develops detailed business plans and sales strategies for each Customer/Account.
Identifies and responds to Customer/Account needs in order to define potential PSI opportunities. Ensures appropriate strategy/solution is proposed to Customer/Account.
Works with Operations to identify sales team and prepare presentation. Educates team participants in Customer/Account culture, operational needs/methods and sales techniques needed to close the sale.
Leads the entire sales process, including identifying the appropriate team for pitch and preparing and leading the sales presentation.
Coordinates with the Proposal Development Group to develop proposal and Operations to finalize strategy and pricing.
Handles follow-up related to the sales and facilitates completion of contractual documents.
Ensures appropriate hand-off to project team by transferring knowledge on Customer/Account needs and expectations.
Shares Customer/Account strategies and sales plans with Project Directors/Managers.
Coordinates with Project Managers/Directors and Operations to escalate and quickly address Customer/Account issues/concerns.
Seeks input from Project Managers/Directors to proactively address Change in Scope, new opportunities or customer dissatisfaction
Works with Project Manager/Director and Operations to ensure Changes in Scope (CIS鈥檚) are appropriately negotiated with the Customer/Account.
Maintains high visibility within Customer/Account organization.
Monitors Customer satisfaction through regular formal and informal surveys.
Coordinates with Project Managers/Directors to ensure Customer/Account needs are being met and address concerns/issues in a timely manner.
Reviews proposals and analyzes requests for proposals and protocols
Attends industry events, set up meetings at events, and perform follow-up with potential clients
Acts as a liaison between US clients and Operations on an as needed basis