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Technical Support Engineer at Procom Services | Boar Signal
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Technical Support Engineer
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馃搷 Dallas, TX, United States
On-site
Full-time
Senior
Posted 9/1/2015
via smartrecruiters
react
ai
Job Description
Provide both reactive and proactive assistance to all external customers聽
Troubleshoot and resolution of open incidents聽
Troubleshoot/qualify incidents before escalating into Tier-II聽
Liaise with Tier-II, to facilitate feedback聽
Record and document all issues related to the customers聽
The creation of documented solutions for both internal and external support web-pages聽
About Procom Services
Procom Services
https://careers.smartrecruiters.com/ProcomServices
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