PLEASE NOTE THAT WE ARE UNABLE TO WORK WITH CANDIDATES THAT HAVE H1B VISA OR REPRESENTED BY THIRD PARTIES.
- Provide both reactive and proactive assistance to all external customers聽
- Troubleshoot and resolution of open incidents聽
- Troubleshoot/qualify incidents before escalating into Tier-II聽
- Liaise with Tier-II, to facilitate feedback聽
- Record and document all issues related to the customers聽
- The creation of documented solutions for both internal and external support web-pages聽