Solution and monitor wide area network file and print servers for capacity, utilization and performance
Advanced system hardware/software troubleshooting as required
Solution, install, implement and support complicated server platforms which may or may not include SAN/NAS sub-systems.
Architect and deploy data backup and recovery solutions.
Perform data backup and recovery processes in accordance with the company’s disaster recovery and business continuity strategies
Contribute towards defining standard hardware requirements
Work with internal and external customers to gather IT system then architect and deploy IT systems solutions.
Maintain technical documentation of system/server inventory and technical specifications
Perform security audits in accordance with the company’s IT security policy
Participate in the Company’s asset management programs
Perform security audits in accordance with the company’s IT security policy
Work with internal and external customers via an IT service ticketing system.
Troubleshoot and resolve escalated issue tickets
Write effective technical documentation as assigned
Ensure adherence to company IT standards for systems
Ensure adherence to company IT process such as change management
Keep abreast of current technology
Perform other IT infrastructure work as required

209318 / Systems Engineer II

Job Description