Respond to all inquiries, incidents and projects in a timely manner meeting customer SLA.聽
Daily administration includes maintenance of various components associated with a Citrix environment which includes, but is not limited to Published Applications, Profile Management, Provisioning Services, Load Balancing, Redirect/Forwarding, VM Management, DHCP and Group Policy.聽
Must have a solid working knowledge of Active Directory, DNS, WINS, User Rights Assignments, thin clients, desktop operating systems, firewalls and networking.聽
Daily activities include Incident and Service Request ticket management and Change Management