Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc.聽
ITIL - Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible.聽
ITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored.聽
ITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information.聽
Monitor and troubleshoot the alerts from monitoring system for the software toolchain environment聽
Monitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary.聽
Documentation of technical fix solution and knowhow聽
Participate in team meeting if required聽
Participate in downtime maintenance testing, if required聽
Support the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services.聽
Knowledge handover upon completion of assignment, if required.聽