Responsible for the end to end delivery and smooth operations of our divisions CRM capabilities working with adjacent project management, development and BI teams. This person would work hands on with our internal customers/stakeholders in facilitating requirements development to gain an understanding of our current state business processes, determining future needs and supporting the implementation work that follows. The BA will elicit current state pain points and uncover gaps in CRM best practices. When appropriate, they will produce more detailed supporting materials such as business cases, business process diagrams, wireframes and other context diagrams. These requirement gathering sessions can be derived from individual ticket requests or larger observed business objectives determined through roadmap development.聽
This person will be able to synthesize both technical and business information and present implementation needs and options confidently. The BA presents complex information equally well to high level management audiences or a developer community. The BA will have hands-on experience implementing Safesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders at any phase of development.聽
This person will also act as a primary Salesforce Administrator working to implement new user functionality via sound Salesforce and industry best-known-methods and establishing operating models to manage the onset of new requests.
Responsibilities:
Procom Services
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