Ready to level up your career?
Playtech is looking for a reliable and systematic Bot Specialist and excellent communication and collaboration skills.
Your influential mission. You will...
- Develop and maintain with proper content AI chatbots that can provide efficient and effective sales or customer service.
- Collaborate with stakeholders and cross-functional teams, such as UX, BI, and/or CX teams, to understand and prioritize requirements and features.
- Ensure that the bot meets quality and usability standards, that its conversation flows seamlessly, and that it delivers a satisfactory customer experience.
- Continuously monitor and analyze customer feedback and market trends to identify opportunities for bot improvement.
- Develop and implement training programs to support the use of the AI chatbot product.
- Ensure that the AI chatbot documentation and knowledge base are up-to-date and easily accessible to customers and support teams.
- Stay up-to-date with industry best practices and trends to continuously improve product capabilities and user experience.
- Provide technical support to customers and assist in resolving any issues related to the bot.