Your influential mission. You will...
- Provide first-level technical support to customers via phone, email, or chat
- Troubleshoot and resolve basic technical issues related to software, hardware, or network systems
- Document and track customer interactions and technical issues in the support system
- Escalate complex issues to senior technical support or engineering teams
- Assist in maintaining a knowledge base of common customer issues and solutions
- Ensure a high level of customer satisfaction by providing timely and effective support
- Collaborate with other team members to improve processes and customer service practices