Your influential mission. You will...
- Investigate and resolve technical issues as part of second- or third-line support, escalating confirmed bugs to the development team when needed.
- Communicate with clients and internal teams in English via chat, Jira, and email.
- Monitor customer environments globally to ensure stability and performance.
- Reproduce reported issues and maintain test endpoints within the customer support lab.
- Prepare and deliver reports upon request.
- Collaborate within a small, motivated, and highly skilled team of specialists.