As the Operations Manager, you will be the driving force behind our onsite team, ensuring the seamless fulfillment of daily duties and the delivery of world-class service. You will lead, mentor, and strategize within the Operations department to align our local processes with Playtech鈥檚 global live facility standards. This is a high-impact leadership role requiring a blend of tactical execution, budgetary oversight, and talent development.
Key Responsibilities
- Team Leadership: Supervise all onsite Operations employees, conducting performance evaluations and providing constructive feedback to drive continuous improvement.
- Strategic Planning: Develop and execute strategies to enhance service quality, set departmental goals, and ensure all operational targets are met or exceeded.
- Process Optimization: Review and amend existing procedures while developing new protocols to align with company needs and global "Playtech" standards.
- Product Excellence: Ensure the highest level of product availability, user experience, and service delivery for all licensees.
- Resource Management: Plan, evaluate, and approve the Operations department budget and resource allocation.
- Talent Pipeline: Partner with HR on recruitment and capacity planning; oversee the training and integration of new hires until they reach full independence.
- Collaboration & Reporting: Work closely with local and global Live management teams to promote daily operations and provide detailed performance reports/presentations to executive leadership.