1๏ธโฃ Manage, control, and motivate assigned team members to hit goals and boost performance, ensuring top-quality service. ๐ช
2๏ธโฃ Monitor service levels in real time during shifts to keep everything running smoothly. ๐
3๏ธโฃ Ensure promotional and marketing activities are on point with the right equipment, attire, and vibe, following company policies. ๐ฏ
4๏ธโฃ Track and summarize daily performance of your team based on management objectives. ๐
5๏ธโฃ Lead monthly team meetings & 1:1 sessions to give clear, constructive feedback, share updates, and plan ahead. ๐ฃ๏ธ
6๏ธโฃ Support operations team members in their daily tasks whenever needed. ๐ค
7๏ธโฃ Spot career growth opportunities for your team and help them achieve their goals. ๐
8๏ธโฃ Motivate and inspire your team to create a positive, trust-based, and collaborative environment. ๐
9๏ธโฃ Participate in onboarding new hires and assess training needs for current staff. ๐
๐ Coach team members on communication skills to level up customer service. ๐ฌ