1️⃣ Manage, control, and motivate assigned team members to hit goals and boost performance, ensuring top-quality service. 💪
2️⃣ Monitor service levels in real time during shifts to keep everything running smoothly. 👀
3️⃣ Ensure promotional and marketing activities are on point with the right equipment, attire, and vibe, following company policies. 🎯
4️⃣ Track and summarize daily performance of your team based on management objectives. 📊
5️⃣ Lead monthly team meetings & 1:1 sessions to give clear, constructive feedback, share updates, and plan ahead. 🗣️
6️⃣ Support operations team members in their daily tasks whenever needed. 🤝
7️⃣ Spot career growth opportunities for your team and help them achieve their goals. 🚀
8️⃣ Motivate and inspire your team to create a positive, trust-based, and collaborative environment. 🌟
9️⃣ Participate in onboarding new hires and assess training needs for current staff. 🎓
🔟 Coach team members on communication skills to level up customer service. 💬