As an I-Gaming Pitboss, you will be responsible for overseeing live game operations and ensuring a professional and engaging experience is conducted by the Live Dealers and Shufflers in a streaming environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Must be able to adhere to the multi-state Gaming Commission Regulations, PT Services Delaware regulations, and live unit policies and procedures.
- Supervise and ensure Live Dealers and Shufflers in a live streaming environment are complying with the multi-state Gaming Commission Regulations, PT Services New Jersey, and Live unit policies and procedures.
- Ensure to correct any Live Dealer and/or Shufflers mistakes promptly in compliance with the company’s policy and procedures.
- Demonstrate comprehensive mastery of all company-offered games, including the ability to assist with game presentation and shuffling, as needed.
- Ensure the studio’s operations comply with the policies and procedures and implement new policies and procedures as directed by management.
- Ensure all live gaming operational reports adhere to the company’s policies and procedures.
- Monitor and address any technical disruptions in the studio, ensuring immediate resolution in accordance with the company’s procedures and gaming regulations.
- Collaborate with management to test and evaluate studio and application performance, ensuring optimal functionality for new and existing online gaming operations.
- Be able to professionally handle and escalate guests’ complaints promptly for any game-related questions according to chat policy.
- Maintain an exemplary level of professionalism to foster an orderly and positive work environment.
- Attend educational events, briefings, and sessions required for professional skills improvement and learning the new procedures.
- Provide essential support to the Site Manager in executing daily operational tasks.
- Assume leadership in communication and conflict resolution within the scope of the position, addressing inquiries from licensees and players with professionalism and in accordance with company procedures.
- Fulfill any additional duties as directed by management with the utmost diligence and professionalism.