Our Regional Market Intelligence CSMs:
- Act as strategic partners to our regional client HQ
- Being an innovation agent. Drive change for faster reaction to changing market requirement.
- Being an expert in your market (industry, products, channels etc.)
External
- Onboard clients on our integrated platform
- Drive adoption (i.e. activation, reactivation and engagement) of our platform within client organization by demonstrating clear ROI to client
- Drive platform usage with senior regional stakeholders in the client organization (wherever relevant)
- Develop fact-based answers to complex key business questions
- Become a market expert in one or more categories / industry segments
- Deliver insightful presentations and actionable recommendations to our clients
- Coordinate client services cross countries and categories
- Identify leads for cross sell and upsell opportunities with the client
- Help improve renewal rate by demonstrating clear business outcome and value
Internal
- Collect and provide feedback to product teams on functionality, features etc. of the platform as well as to ops and other teams on non-platform issues to drive better client experience
- Collaborate with account management at the pre-sales and renewal stages
- Collaborate with other business unit teams to identify opportunities for strategic assignments
- Coordinate internal client services across different markets in the region