At Nielsen we autonomously contribute to analysis that resolves specific Client concerns; serves as a liaison between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to Internal and External Client Projects. Data science drives everything we do here at NielsenIQ. Our statistical research is at the forefront of an industry moving at the speed of light. In this role on the Digital Product team, your work on innovative methodologies and data optimization will directly
impact our business and our clients. It is a Client servicing role; The FTE will be interacting with the CMI on a day-to-day basis.
RESPONSIBILITIES
• Maintain a client service orientation by managing the day-to-day administration of client service activities.
• Working closely with the retailers – T&D / FMCG – Getting timely data, solving queries, giving insights to the retailer
Client Management: handle RMS related clients' queries
• Working closely with hub team for reports, DB generation & also in case of any adhoc queries
• Technical: acquire knowledge of both RMS solutions by attending requisite training
• Maintain accurate, complete, up-to-date, and insightful client business profiles
• Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data,issues/questions, report generation, etc
• Delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all
reports for alignment to request accuracy and correctness
QUALIFICATIONS
● 2 to 3 years’ experience in Tech and Durable/ FMCG / Service / Retail industry
● Effective communication skills
● Strong Client Focus and Proactiveness
● Strong command on Microsoft Excel and PowerPoint
● Working knowledge of research techniques and methodologies
● Plus point: Working knowledge of statistic and multivariate analysis
● Knowledge of T&D/ RMS is a plus
A LITTLE BIT ABOUT YOU
You’ve dabbled in research and analytics. And you have the communication chops to translate it all into conversation or presentations. While you’ve
worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to
detail. Keeping up with the fast-changing world of digital media measurement takes someone who recognizes that. You know what’s happening in big
data and you’re ready to influence what’s next.