Maintain a client service orientation by managing day-to-day administration of client service and coordinating the analysis and reporting of assigned research projects.
This includes:
- Building effective relationships with client representatives.
- Owning reporting, including report maintenance, business issue analysis, and solution integration.
- Understanding the client's brief and deciding on the research objective.
- Finalizing the proposal and determining appropriate costs for the study.
- Actively drive issue-based analyses, deliver proactive insights, and build effective analytical presentations and consultative storytelling to clients with insightful and actionable recommendations.
- Deliver three aspects of actionable insights KPIs: (1) quality of data, (2) quality of analysis and (3) quality of delivery (incl. reporting and presentation).
- Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded.
- Build strong relationships with clients through empathetic understanding of clients’ needs/requirements and consultative advisory.
- Assist in driving continuous innovation and leverage new techniques and technologies into the field of qualitative research.
ABOUT YOU
The Senior Executive for Qualitative Research, Consumer Insights assists Consumer Insights at NIQ in leading the qualitative research team and is responsible for supporting the quality of research output as well as the engagement & client management of the practice area. He/she should be recognized and seen as having a strong interest in Qualitative research. Experience of working with (or previous academic studies within) Ethnography, Semiotics, Design thinking, UI/UX are also valuable to the role