ABOUT THIS JOB
We’re looking for a strategic, analytical and client-oriented Customer Success Consultant to join our team. As the leader of our customer success efforts, you will manage client relationships, generate insights from data and ensure clients maximize the value of GfK’s solutions. If you're passionate about turning data into action, building lasting partnerships and leading with impact - this role is for you.
RESPONSIBILITIES
Client Relationship Management
Serve as the primary contact for key clients, ensuring engagement, satisfaction, and long-term retention.
Understand each client’s strategic objectives and deliver tailored solutions that meet their evolving needs.
Provide proactive support, managing client inquiries, issues, and expectations with a high level of professionalism.
Insight Generating & Data Analysis
Understand complex retail and market data to identify trends, patterns, and opportunities.
Deliver actionable insights and strategic recommendations to help clients grow their business.
Act as a thought partner to clients, guiding them through data-driven decision-making.
Content & Presentation Development
Develop compelling business content and presentations for both clients and internal stakeholders.
Ensure messaging is aligned with GfK’s brand values and effectively communicates complex data.
Present insights clearly, persuasively, and with business impact.
Cross-Team Collaboration & Experience Improvement
Collaborate with Sales, Product, and Research teams to deliver a seamless customer experience.
Identify and implement opportunities to add value for clients and enhance service delivery.
Voice client feedback internally to help improve products, processes, and performance.
REQUIREMENTS
Proven experience in customer success, account management, or consulting roles, preferably in the market research, consulting, analytics, or tech sector.
Strong analytical skills with the ability to interpret data and uncover business insights.
Proficiency in Microsoft Office, particularly PowerPoint and Excel.
Excellent communication skills in both Hebrew and English – written and verbal.
Ability to work independently, manage multiple projects, and respond swiftly and effectively to unexpected challenges.
Experience in building high-level business presentations and simplifying complex ideas.
Strategic mindset combined with a hands-on, proactive approach.
High level of ownership, accountability, and attention to detail.
Strong interpersonal and influencing skills.
Passion for customer success, data, and continuous improvement.
WHAT WE OFFER
Work in a stable environment in a leading international research company.
Opportunity to work with the biggest tech and durable companies.
Access to learning platforms, mentorship programs and educational support to keep developing your skills.
High level of projects & clients.
Great, friendly atmosphere.
Working in a multi-country environment.
Additional Information
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
#LI-FC
#LI-Hybrid