Retailer Customer Success Team - UK, Oxford office
About this job
Our Analysts are vital to NQ’s success. They work every day with our client base, which includes most of the major FMCG brands you see in the supermarket as well as most of the retailers where you’ll find these products.
Our clients trust our Insights Analysts, coming to them when they have challenges and questions. NIQ’s Analysts work with our clients to create and present analyses based on the world’s best datasets.
We are confident and capable crafters of compelling insights and deliver clear and actionable recommendations to our clients, helping them grow their business.
The role involves working collaboratively with the client and alongside a talented NIQ team, using both EPOS and Consumer Panel data.
You will make a difference by developing a deep understanding of the retail landscape, current market trends and the client’s business to identify how NIQ can bring maximum value to the client partnership. Experience with Consumer Panel is certainly a positive, however, a fast-track training programme will be put in place to support the learning of the methodology and tool.
Responsibilities
Developing and maintaining strong relationships with both client and internal stakeholders
Identifying key client business issues and translating them into analytical briefs
Delivering outstanding analysis and insight to the client
Contributing to ongoing training and development of our people and capabilities
Developing and delivering against account plans and key KPIs to support the client’s and NIQ’s business objectives
Requirements
The drive to deliver a high standard of work in a dynamic and exciting retail environment
Curiosity and passion for the FMCG industry allied with good business acumen
Experience with Consumer Panel is certainly an advantage.
A willingness to challenge client hypotheses and bring a new perspective and a positive and creative attitude to problem-solving, both externally and within NIQ
Proficiency and experience in working with technology platforms to manipulate data and extract insights and capability to hold confident and commercially adept data-led conversations with the client
What we can offer
We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.
Working with our Retailer Customer Success team gives you access to:
Our amazing 'people first' culture with plenty of flexibility
Career & Learning development
Making an impact within a large FMCG retailer
Becoming an expert within UK retail environment