Community Manager

As the Community Manager, you will join the People Can Fly team, contributing directly to its mission of creating sustainable and successful GaaS products. People Can Fly is seeking a passionate and experienced community manager to drive the growth, engagement, and success of the community for our upcoming GaaS title.

In this role, you will craft and execute impactful strategies that foster a thriving player community, enhance player engagement, and address the unique challenges of managing live gaming environments.

You understand the critical role a positive and active community plays in a game's success and are proactive in finding solutions to any obstacles. If you are a dedicated gaming enthusiast with the expertise to build vibrant communities from the ground up, we’d love to have you on board.

You will work closely with teams across marketing, live services, production, and development. You will leverage your expertise in game community management to execute top-tier processes and activities. Key responsibilities include developing detailed plans aligned with key milestones, creating and delivering community-focused content, managing community-related assets, and ensuring that player feedback is effectively integrated into game development and live service improvements.

Responsibilities

• Assigns, delegates, and supports team members in their tasks, ensuring alignment with the vision and creation of the game’s community content while monitoring and reviewing their progress.
• Delivers constructive feedback and clear communication to enhance behaviors and performance, fostering a culture of continuous improvement. 
• Promotes a positive and inclusive team environment, ensuring a healthy work-life balance by setting clear expectations and achievable scopes of work. Encourages team members to propose solutions, voice their opinions, and engage in decision-making. Utilizes tools like pulse surveys and satisfaction scores to gauge and improve team morale.
• Collaborates seamlessly with Leads, Directors, other departments, and project stakeholders, building trust and aligning efforts with the project’s goals and vision.
• Implements and contributes to the Director’s vision, providing essential data, raising concerns, and ensuring alignment with project leadership.
• Leads the execution of the community strategy for a PCF self-published game, from ideation through delivery, and facilitates post-mortems to identify lessons learned and drive future success.
• Acts as a dedicated advocate for the product, engaging with the community online and representing the game at events.
• Drives player growth, retention, and satisfaction through targeted community engagement strategies, achieving agreed-upon KPIs.
• Regularly tests game builds to understand player pain points and develop expertise in the user experience.
• Produces compelling community content, including blogs, posts, and platform messages, ensuring all communications are strategically aligned.
• Develops and nurtures community evangelists, collaborating with influencers as part of an overarching growth strategy.
• Analyzes data and feedback trends to identify opportunities for improving community engagement and driving growth.
• Plans and executes a comprehensive social media roadmap, maintaining schedules and calendars to ensure timely content delivery.
• Monitors and adapts to social media trends, incorporating them into the game’s brand voice to maximize engagement.
• Performs other relevant duties as required, contributing flexibly to the success of the community team.