The responsibilities would include:
• On the Job training: Delivering Brand, Product, Process and Non-Technical Aftersales trainings.
• Skill Assessment & Training Need Identification
• Skill development through On the Job Training and Coaching.
• Training Delivery of curriculum modules
• Process deployment & Implementation
• Certification coverage as per various levels defined.
• Training Nominations follow up.
• Debottlenecking of issues through collaboration with Regional Field Team and HO
• Manpower Engagement
• Timely escalation of issues observed to HO Training Team to prevent negative impact of brand and customer experience.
Who are we looking for?
• At least 4 years of experience delivering trainings for OEM (directly or through projects of training companies) Ability to conduct Training & its related tasks independently.
• Reporting to the Agency Project Manager Lead & Academy SPOC
• Traits & Qualities - Should have excellent verbal & written communication, Advanced MS Office application skills.
• Should have Interpersonal & Task Management skills along with clear understanding of adherence to Business SOPs
MSX International
https://careers.smartrecruiters.com/msxinternational