Data Analyst – Contact Center Operations

Do you have a passion for data analytics and making sense of complex information?

We are seeking a Data Analyst to join our team and support our Contact Center operations. In this role, you will design, develop, and maintain data models and dashboards, delivering actionable insights into customer data. This technical position is key to driving decision-making and identifying new opportunities to enhance performance.

Key Responsibilities:

• Design and develop KPI dashboards to enhance decision-making and performance tracking.
• Leverage data mining techniques and reporting tools to create insightful reports and dashboards.
• Prepare analytics reports in a clear and professional presentation format.
• Collaborate on establishing effective data ETL practices and processes.
• Conduct research and analyze ad-hoc studies as required.
• Document process flows and business rules, ensuring up-to-date and accurate records.
• Process and analyze large datasets, keeping current reports updated and relevant.