Automotive Technical Helpdesk Specialist (Italian and English)

Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world?

We’re looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.

As an Automotive Technical Helpdesk Specialist, you’ll provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe. You’ll respond to inquiries via phone and electronic channels, helping resolve complex vehicle concerns and ensuring smooth operations.

You will be responsible for the following:

•  Provide technical support across various systems, focusing on diagnostics and root cause analysis.
•  Resolve technical inquiries from Customer Dealers and internal teams.
•  Guide dealers through repair processes and ensure accurate case documentation.
•  Collaborate with dealer technicians and internal agents to resolve complex technical issues.
•  Document cases and technical data in internal systems.
•  Coordinate Field Engineer visits.
•  Engage in training and product knowledge exchange.
•  Collaborate with engineers, project managers, and dealership staff to share insights and trends.
•  Occasionally conducting vehicle testing and servicing arrangements.
•  Escalate cases when necessary, ensuring all relevant information is included and properly documented.
•  Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.