Role Purpose
To provide essential customer support for one of our longstanding automotive partners – a leading global vehicle manufacturer.
Working with the dealer network to review multiple customer warranty claims and record findings in a bespoke tracking tool.
Role Scope
- Accept and attempt to resolve enquiries from Customer Dealers (and Customer personnel)
- Record data as required into a bespoke computer application.
- Liaise with Customer Engineers / Staff on all issues associated directly with Prior Approval Helpdesk, obtaining clarification from the Team Leader / Project Management if required
- Write and circulate data to other Helpdesk Engineers / Field Engineers / Project Management / Customer Dealer Staff
- Liaise with Team Leader / Project Management on Vehicle Case Histories, trends, and analysis.
- Liaise with Dealership personnel at all levels.
- Participate in training / product information exchange with appropriate data sources.