Aftersales Service Delivery Executive

This role supports the field-based members of the team with creating and preparing reports and presentations for retailer meetings and online live update calls to the network. Support for HQ-related activities and initiatives, including regular forecasting, analytics and reporting for senior management is also central to this role.

Additionally, the Aftersales Service Delivery Executive is accountable for supporting the retailer network with queries and supplying information via telephone and email, ensuring customers receive excellent service.

Key activities and responsibilities:

• Create reports and presentations in a timely manner, often at short-notice or with flexible requirements
• Manage incoming/outgoing correspondence;
• Act as the first point of contact for Retailers for key topics;
• Act as a conduit between Retailers and the client;
• Complete tasks requiring Retailer contact on behalf of the client, including weekly forecasting;
• Ensure high quality standards and data accuracy are maintained at all times. 
• Support the field team with creating retailer-specific analysis and presentations