The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes.
Embedded within the Technical Assistance process and team, this role acts as a technical escalation point for individual vehicles and cross-fleet issues, translating diagnostics into actionable solutions, documentation, and training for technicians and stakeholders.
Key activities and responsibilities:
- Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
- Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
- Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.
- Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.
- Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
- Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.
- Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels.
- Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.
- Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.
- Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support.
- Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.
Working pattern:
- 40 hours / week
- Location: Field service