As Customer Service Agent you will support our customers to ensure the quality of the services provided through different channels (email, phone, etc).
The duties you will perform day-to-day basis are as follows:
- Connect with customers: follow-up with customers after their service or product experience to ensure they鈥檙e happy and gather their feedback.
- Solve problems & answer questions: Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.
- Drive customer satisfaction: Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.
- Upsell with ease: Recommend products or services that match customer needs and add value to their experience.