MSX International is currently seeking candidates to function as Subject Matter Experts that will support the activity of the Field Service Development Managers in each assigned region.
What Your Day-to- Day Responsibilities Include:
Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention. Implement, train and monitor dealers on service lane processes. Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS).
- Assist dealers in improving LOF/MPVI cycle times to under an hour
- Meet defined metric goals for assigned dealers within a set geographic area
- Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementation
- Ensure dealer processes are in place to gather local competitive data
- Ensure proper Business Development Center (BDC) service department integration
- Interface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvement
- Share best practices, ideas, success stories and analysis techniques via the SDM forum
- Position requires 90% travel time
- Complete other special assignments if necessary