Resolve operational issues with the Field Operations Support Specialist (FOSS), including, but not limited to, the following:
Dealer performance
Regional Support and Communications
Adhere to all Quick Lane brand standards
Personnel Required Standards
Quick Lane Dealers’ Operating Standards, including safety and cleanliness.
Provide direct in-dealer training and mentoring for all FOSSs.
Provide ongoing in-store support and development training with FOSS personnel monthly.
Quick Lane processes and programs
Lead, develop, train, and coach
Ensure FOSS completes weekly administrative duties accurately and on time
Advance scheduling of visits (Outlook Calendars)
Action Plan creation and updates
STARS Training up to date
Copy Dealer Management and Regional Personnel in visit summaries
Create and deliver annual performance reviews for assigned FOSS
Develop personal growth and performance improvement plans
Deliver all Quick Lane & Quick Lane Express (QLE) performance objectives in the region
Analyze Quick Lane performance in your assigned region monthly and create action plans for underperforming Quick Lane locations
Function as the primary Quick Lane contact with the assigned Regional Management
Support the launch and handoff of newly opened Quick Lanes
Provide in-dealer QLE launch training
Make recommendations to senior management
Provide fill-in support for Quick Lane and QLE stores if the FOSS is TBD or off-duty
Conduct annual business plan meetings with Quick Lane stores
Develop plans to achieve dealer and regional objectives
Drive KPI performance in assigned regions
Personally provide in-store operational support for high-profile and struggling Quick Lanes
Assign FOSS to Quick Lane stores and drive performance
Review action plans for milestone completion and identify issues/opportunities
Request classroom critical skills training as needed within the region
Achieve consumer experience standards as prescribed by FCSD within the assigned regions
Support Quick Lane special projects and initiatives Basic Qualifications
MSX International
https://careers.smartrecruiters.com/msxinternational