Day to Day Responsibilities:
- Deliver Market objectives through coaching and mentoring the MTC Coach and RPC.
- Ensure the market performs and maintains quality recruiting selection, onboarding, and continuous education training.
- Deliver market travel performance within OEM and MSX budget and guidelines through training and validating compliance through approved weekly travel expense submissions.
- Conduct Innovation Workshops: Organize regular workshops to brainstorm innovative solutions and strategies with the team.
- Encourage the adoption of the latest technologies and Lean principles to streamline processes and improve market performance.
- Customer Feedback Loop: Establish a robust feedback mechanism to improve continuously based on dealer and customer input.
- Resolve operational issues with the Regional Performance Coaches (RPC) and Market Tire Coaches (MTC), including, but not limited to, the following:
- Adhere to all Quick Lane brand standards.
- Quick Lane Dealers’ Operating Standards, including safety and cleanliness.
- Provide direct in-dealer training and mentoring for all RPC & MTC.
- Quick Lane processes and programs.
- Ensure RPC completes weekly administrative duties accurately and on time.
- Create and deliver annual performance reviews for assigned RPC.
- Develop personal growth and performance improvement plans.
- Deliver all market Quick Lane & Quick Lane Express (QLE) performance objectives in the region.
- Make recommendations to senior management.
- Drive KPI performance in assigned market.
- Review action plans for milestone completion and identify issues/opportunities.
- Achieve consumer experience standards as prescribed by FCSD within the assigned regions.
- Support Quick Lane special projects and initiatives Basic Qualifications.