Warranty Auditor

The main purpose of the Warranty Process Review Audit Specialist is to audit the Retailer network of our client; and to provide an in-depth review of retailer Warranty / Service Fixed Operations focusing on warranty claim applications, documentation requirements, information retention policy, warranty process review, and potential Audit risk.

What Your Day-to- Day Responsibilities Include:

· Work within a national team and local management supporting the audit program

· Work to a timescale, completing a set number of audits within a given timeframe.

· Work to a strict set of manufacturer guidelines and parameters

· Maintain customer relations with the local Region and Dealers

· Demonstrate a sound understanding of Dealer Warranty and Service Process that impact warranty waste

· Carry out a fully independent warranty audits in line with the manufacturer’s parameters

· Create detailed report on the audit findings including recommended actions

· Fully explain the findings of the audit to all relevant Dealer staff and Management

· Guide Dealers on best practices for their business

· Analysis of KPI data and identify Dealers weaknesses and strengths that need support from this program

· Promote the value of the audit program to Dealer management

· Provide strong detailed, accurate and timely reporting to MSXI/HMA Management

· Fulfil all reporting requirements as outlined in the program process manual

· Complete ad hoc duties where necessary for MSXI/HMA Management

· Use MSXI/HMA IT systems to identify appropriate dealer metrics available at time of warranty review that are applicable to dealer improvements

What You Bring:

· Ability to remain calm and diplomatic in high pressure situations with the ability to clearly convey difficult arguments and judgments to a varied audience

· Process-driven with strong problem-solving and investigative abilities

· High level of computer literacy and ability to learn new systems

· Ability to manage own workload, expenses, and travel arrangements

· Clean driving record and employment background

· You will ideally have an industry related qualification or degree, although other degrees will be considered and have at least two years of audit experience.

· Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements.

· Ability to work independently with multi-disciplinary and multi-cultural teams.

· Ability to work on given objectives

· Excellent communicator and people motivation skills.

· Fluency in English is essential in both written and verbal communication.

· Capability to plan, book and complete travel to and from dealers independently.

· Travel requirement is a minimum of 5 days per week.

· Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future